Terms of Service

Last updated: May 16, 2026

Last updated: May 16, 2026

These Terms of Service ("Terms") govern your use of Zera Fit's services. By using our services, you agree to these Terms. If you do not agree, please do not use Zera Fit.

1. Who we are

Zera Fit is an online fitness coaching service operated by Gabby, a NASM-Certified Personal Trainer with 15+ years of experience working with women. Our website is zera.fit. Contact: support@zera.fit.

2. Services we provide

Zera Fit currently offers personalized online fitness coaching. Our service tiers and features are evolving. Current offerings include:

  • Personalized Program ($79-99/month): Customized monthly training program generated with AI assistance and personally reviewed by Gabby. Includes async messaging.
  • Hybrid Coaching ($199-249/month): Everything in the Personalized Program, plus scheduled video calls and regular check-ins.

Every active subscription includes access to the Zera Fit client portal, where you can view your training program, log workouts, track your progress, respond to check-ins from Gabby, and message her directly. Programs are drafted with AI assistance and personally reviewed by Gabby before they reach you.

Still in development: group programs and native mobile apps. We will update these Terms as new features become available.

We reserve the right to adjust pricing with 30 days notice to active subscribers.

3. Scope of service

Zera Fit provides fitness coaching. We do NOT provide:

  • Medical advice, diagnosis, or treatment
  • Physical therapy or rehabilitation
  • Nutrition prescriptions, meal plans, or specific calorie targets
  • Mental health counseling or therapy
  • Services to anyone under 18

Please see our Medical Disclaimer for full details on the scope of our service.

4. Your account

You must provide accurate information when creating an account. You are responsible for:

  • Keeping your email account secure (we use magic link authentication for clients)
  • All activity that occurs under your account
  • Notifying us immediately if you suspect unauthorized access

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Payment, cancellation, and refunds

Billing

  • Subscriptions are billed monthly in advance via Stripe
  • Your subscription auto-renews each month until you cancel
  • We do not store your card details. Stripe handles all payment data.

Cancellation

  • You can cancel at any time by emailing support@zera.fit
  • Cancellation takes effect at the end of your current billing cycle
  • You retain access to services for the remainder of the period you've paid for

Refunds

  • 7-day money-back guarantee. Within 7 days of your first paid subscription, you may request a full refund for any reason by emailing support@zera.fit. After day 7, subscriptions are non-refundable, including unused portions of a billed month or year. Refunds within the 7-day window are processed via the original payment method through Stripe.
  • After the 7-day window, we do not offer refunds for partial months
  • If you believe you were charged in error, contact support@zera.fit within 30 days of the charge
  • In exceptional circumstances (billing errors, service outages), we may issue refunds at our discretion

Pausing

  • Active clients may request to pause their subscription for up to 3 months per year
  • During a pause, you retain access to your past programs but do not receive new programs
  • Pause requests can be made via support@zera.fit

6. Your content

You retain ownership of any content you submit (messages, check-in responses). By submitting content, you grant us a limited license to use that content solely to provide services to you.

We do NOT use your content for:

  • Public marketing without your explicit written consent
  • Training AI models
  • Sharing with third parties (except subprocessors necessary to deliver services. See Privacy Policy.)

You can request deletion of your content at any time. See Privacy Policy for details.

7. Our content

Training programs, educational content, and materials provided by Zera Fit are our intellectual property. You may:

  • Use them for your personal fitness goals
  • Share your progress and experiences publicly

You may NOT:

  • Resell, republish, or redistribute our programs or materials
  • Use our materials to train competing AI systems
  • Claim our materials as your own work

8. Acceptable use

You agree not to:

  • Use our services for any illegal purpose
  • Attempt to access other users' accounts or data
  • Reverse engineer, scrape, or attempt to extract source code from our platform
  • Harass, abuse, or threaten Gabby or other users
  • Submit false information in your intake or communications
  • Use the platform in any way that could disrupt service for others

Violation may result in immediate account suspension without refund.

9. Disclaimers and limitation of liability

No medical warranty

Zera Fit provides fitness coaching, not medical care. We make no claims that our programs will produce specific health outcomes. See Medical Disclaimer.

Service availability

We strive for high uptime but cannot guarantee uninterrupted service. We are not liable for losses resulting from service outages, data loss (outside our documented retention practices), or third-party service failures.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZERA FIT'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID US IN THE SIX MONTHS PRECEDING THE CLAIM.

WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR PERSONAL INJURY, EXCEPT WHERE PROHIBITED BY LAW.

Waiver of class actions

You agree to resolve disputes individually, not as part of a class action.

10. Indemnification

You agree to indemnify and hold Zera Fit harmless from any claims, damages, or expenses arising from:

  • Your violation of these Terms
  • Your misuse of our services
  • Your infringement of any third party's rights
  • Any injury or health outcome resulting from your exercise activities

11. Changes to these Terms

We may update these Terms as our service evolves. Material changes will be communicated to active clients by email at least 30 days before taking effect. Continued use of our services after changes take effect constitutes acceptance.

12. Governing law

These Terms are governed by the laws of the State of Florida, United States. Any disputes shall be resolved in the state or federal courts located in Hernando County, Florida.

13. Contact

For questions about these Terms: support@zera.fit

By using Zera Fit, you acknowledge that you have read, understood, and agree to these Terms of Service, the Privacy Policy, and the Medical Disclaimer.

Questions? Email support@zera.fit